Collection of Personal Information
When you engage in certain activities on this site, such as registering, ordering products, or entering contests, rucomfy may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, rucomfy may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
When you submit personal information to rucomfy you understand and agree that rucomfy and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which rucomfy and its affiliates maintain offices, including without limitation, the United Kingdom.
rucomfy collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. rucomfy also uses information that you provide as part of our effort to keep you informed about special offers, and other rucomfy products and services.
rucomfy recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to rucomfy to be used to inform you of other products and special offers from rucomfy, and you indicate this preference when you provide the information to us, we will honour your preference. In addition, rucomfy may selectively provide certain information to other companies or organisations that have products or services we think may interest you. If you do not want the information you provide to rucomfy to be shared with other companies, and you indicate this preference when you provide the information to us, we will honour your preference.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
Safe & Secure Shopping
We work in partnership with Sagepay and Paypal to provide very high levels of internet and physical security to ensure sensitive information is never compromised.
1. credit/debit card details are secured within 128-bit encrypted sessions.
2. sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
3. additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.
18th November 2004
Terms and Conditions
Your use and purchase of products from the site is governed by the terms and conditions set out below and as set out under Security, Copyright and Delivery. You can print the full terms and conditions by selecting the print option in the site menu of the browser. We may at any time make changes to this site and the details displayed on it (including prices).
Terms and Conditions of Use Prices and Payment
The prices for goods displayed for sale on the site is as set out on the site. rucomfy prices are inclusive of VAT and carriage is calculated on an individual basis taking into account your order total and postcode. For details visit the delivery quote section on the checkout once you have added the products you are interested in to your basket. rucomfy cannot accept your order until you have paid for the goods in full, (including applicable delivery charges). Upon receipt of payment we will confirm acceptance of your order via e-mail which will be sent to the address you provided on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Payments can be made either on line or by telephone using a credit or debit card. We accept the following cards Visa, MasterCard, Switch, Maestro, Delta or Solo please refer to our home page for more information on card types. If you would like to place an order by telephone please Contact Us us, the number you require can be found on the Contact Us page. Our representatives are currently available to take your order between the times stated on the Contact Us page. Outside these hours please fill in a callback request and a representative will contact you back on the next working day.
Your right to cancel your order
You may cancel your order at any stage before goods are despatched to you. If you would like to cancel your order, please Contact Us. In some circumstances we may be unable to prevent your order from being despatched. If your order has been despatched we can arrange collection at your convenience (see our refunds and returns policy). On personalised products once your order has been processed we would be unable to accept an order cancellation and the product would require payment in full. If a personalised product is deemed to be faulty see (refund and return policy).
Refund and return policy - Distance Selling Act
If you are not satisfied with your order you have received you may return it to us within 28 days of delivery (*exclusions apply). We will fully refund or exchange any unused item if it is received back by rucomfy in the same packaging and condition as it was despatched with the sales invoice all intact within 28 days of delivery. If an order is returned due to the product having a manufacturing fault or the incorrect product is despatched a full refund will be issued once we have received the product back and examined it to determine the cause of the fault and any reasonable postage costs you incur will be also refunded. If a product is returned due to no longer being required then the cost of returning the product to rucomfy will be at your expense. Any claims for damage or discrepancies must be notified within 48 hours of delivery by Contacting Us. Any claims made after the time scale will not be accepted. Refunds will be paid within 28 days of the receipt of the returned order.
*Exclusions - Personalised items and Custom Made Orders are excluded as they have been made to your specific requirements and therefore cannot be returned as part of our normal return policy. This does not affect your statutory rights.
To return goods please Contact Us for instructions.
We shall not be liable to you where performance of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war or other hostilities, civil commotion, accident, strikes, lockouts, trade dispute acts or restraints of government imposition of imports or exports or any other cause not within the reasonable control of rucomfy. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical item themselves. All sizes quoted are approximate.
Unless indicated to the contrary all materials on this site including design, text, graphics and photographs are the copyright of rucomfy. rucomfy is the owner of the trademarks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trademarks, logos and names appearing on this site is the property of their respective owners as indicated. You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions except as above, publications, alterations or distribution) without our written consent.
rucomfy understands that you may have concerns about security on the Internet. Our site uses a secure server that implements secure sockets layer (SSL) technology in our active ordering process to protect your payment card information. Every transaction we process is also checked by fraud control systems to validate the authenticity and validity of you payment card. We also have indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card by someone else to purchase goods from us, then it is up to you to process a claim through you card issuer and rucomfy cannot be held liable.
Ordering safely with rucomfy
Once you have completed your selection of products you may proceed to complete your order. New customers have the opportunity to register with us or checkout as a guest. For existing customers, simply login and your account will appear for quick checkout. We work with Secure Trading who take payments for us. Using a secure online payment method you will be asked for your card details. After entering the relevant information, the payment will be processed and you will receive confirmation e-mail from Secure Trading and from Rucomfy confirming receipt of your order.
Goods will be despatched to the address that you have entered for your details. If you would like to have the order delivered to an alternative address make sure you have entered the correct information prior to ordering. If goods are sent to an incorrect address you will be liable for the carriage charge. We will not accept liability for missing goods for any products, which are left at the customer’s request and have not been signed for.
Safety and product care
All our bead products are made using Fire Retardant (FR) material to include the outer and inner bag. All items have been tested to the Furniture and Furnishings (Fire Safety) Regulations 1988 amended 1989 and 1993. Care should be taken, although our products comply with the regulations they should be kept clear of a naked flame or other sources of ignition at all times. All products have care labels sewn in. The care instructions must be followed to ensure the correct life span of your product. rucomfy cannot guarantee the future condition of the product if the care label instructions are not adhered to. All our bead products are classed as an item of furniture they will not withstand mishandling i.e. jumping onto them from a great height or swinging the product around by the handle. The polystyrene bead filling has a tendency to flatten over time dependent on the use of the product. We do supply top up bags of polystyrene bead (prices available on product information screen) to rejuvenate your product from time to time.
Do I have any Legal Protection
As a consumer you are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43).