Refund and Return Policy

If you wish to cancel any order you may do so at anytime after an order has been placed , or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing.

In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. Bags Of Beans will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.

The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.

It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.

The company shall be entitled to recover all costs, loss,charges,and expenses incurred in connection with goods returned not saleable as new.

Additionally, there will be a re-stocking charge of 20% of the original order value, with any deductions, deducted after this. This is to cover the original cost of shipping to you (despite our free delivery policy we still have to pay a courier!) and for the handling of the item in our warehouse and the make up time of your order as everything is made to order by Bags Of Beans.

The most common reason for returns is that the beanbag proves to be bigger than imagined.  We will endeavour to work with you to resolve the problem as soon as possible ensuring that you are happy with your beanbag.

Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.

Personalised items are excluded as they have been made to your specific requirements and therefore cannot be returned as part of our normal return policy.  This does not affect your statutory rights. If a personalised product is received and is found to have a manufacturing fault only, then a full refund would be given.

The Bags Of Beans return policy does not extend to products shipped outside of mainland UK.

This does not affect your statutory rights.

Please note: All our products are checked at various stages during manufacturing and again by a quality controller before the product leaves our factory.